Privacy and Cookie Policy

Effective Date: 17 May 2025

1. Introduction

Welcome to SVL Brands, operated by Sciomax Legacy Ventures (Pty) Ltd ("SVL", "we", "us", or "our"). This Privacy and Cookie Policy applies to all visitors and users of our online store at https://shop.slvbrands.co.za ("our Platforms").

We are committed to protecting your privacy and handling your personal information lawfully, transparently, and securely in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

2. Key Definitions

• "Personal Information" and "processing" have the meanings assigned under POPIA.
• "You"/"your" refers to any user or visitor to our Platforms.
• "Registered User" means any person who has created an account and provided us with personal details.

3. If You Are Under 18

If you are under 18, you must have the consent of a parent or legal guardian before using our Platforms or sharing any personal information with us.

4. What Information We Collect

We collect only the minimum necessary personal information, including:

• Name and surname
• Email address
• Mobile number
• Delivery address (if provided)
• Device and browser data, IP address
• Cookies and usage tracking

Note: Payment information is handled by third-party providers and is not stored by us.

5. How We Use Your Information

We use your personal information to:

• Register and manage your account
• Process orders and communicate with you
• Send marketing with your consent
• Improve our website experience and perform analytics
• Comply with legal obligations

6. Direct Marketing and Opt-Out Rights

With your consent, we may send marketing messages. You may opt out at any time by following unsubscribe links or contacting us directly.

7. Cookies and User Tracking

We use cookies to enhance your experience, improve functionality, and personalise content and ads. By continuing to use our Platforms, you consent to our use of cookies.

8. Data Retention

We retain personal information only as long as necessary for stated purposes or legal requirements. Deleted accounts are securely removed unless legally required to retain them.

9. Data Security

We use technical and organisational safeguards to protect your personal information from loss, misuse, or unauthorised access. These include encryption, secure access controls, and regular monitoring.

10. Third Parties and Sharing of Information

We may share information with:

• Our employees and service providers assisting in operations
• Regulators or legal authorities if required
• Analytics and advertising platforms like Google and Meta

We do not sell your personal information or transfer it outside South Africa.

11. Your Rights Under POPIA

You have the right to:

• Access or correct your personal information
• Request deletion or object to processing
• Withdraw consent
• Complain to the Information Regulator

12. Information Regulator Contact Details

Website: https://justce.gov.za/inforeg/
Email: inforeg@justic.gov.za
Tel: 27 (0)10 023 5200

13. Policy Changes

We may update this policy from time to time. The latest version will always be available on our website. Significant updates will be communicated to registered users.

If you have any questions about this Privacy and Cookie Policy, please contact us at info@slvbrands.c.za.